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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
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Confirm Password*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.

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TERMS AND CONDITIONS

These terms and conditions apply to bookings you make with our consultants (over phone or by email) as well as online bookings you make on this website.

 

It is a condition of any booking or transaction made with CheckMyVacay that you are 18 years of age or older. It is also a condition of any booking or transaction that you have carefully read and have agreed to be bound by these Terms and Conditions. If you do not agree to the terms and conditions outlined below, you should not complete your booking with CheckMyFares.com Pty Ltd.

 

These terms and conditions are in addition to those posted on any tour, flight, cruise or package offered on this website.

 

Definitions

References to “us”, “we” and/or “our” in these booking Terms and Conditions forth with shall mean “CheckMyFares.com” and/or “CheckMyVacay (CMV)”.

 

The use of the terms “you”, “your” , “customer”, “traveller” and/or “passenger” in this document shall refer to the person/s entering into a transaction, making a booking, or engaging the services of CheckMyVacay in any capacity, be it through email, website, telephone or otherwise, on their own account, or on the behalf of others.

 

The term “carrier” shall be understood to refer to any third-party provider, including but not limited to airline/s, land and sea travel providers, with whom you are also entering into an agreement with. These agreements are entered as a direct result of making a booking with CheckMyVacay.

 

The term “booking” shall mean any services and bookings made with us either online, by phone or in person.

 

The term “booked” shall mean a booking in progress which may not be confirmed or ticketed.

 

The term “ticketed” shall mean a booking is confirmed and ticketed.

 

The terms “fees” and/or “charges” shall refer to amounts charged by us in addition to any airline/s fees and/or charges.

 

The term “fares” shall refer to the amount quoted for flights.

 

The term “tour or package” shall refer to any package or tour offered on this website.

 

The term “net fare” shall refer to the net cost per ticket, quoted by the airline, less any agency commission or merchant fees.

 

The terms “tickets” and/or “e-tickets” refer to a ticket issued by any airline, cruise ship, train or any other method of transportation.

 

The terms “approve” and/or “approval” shall refer to consent given by you via email, online or by telephone, on your own account or on the behalf of others for which you have authority.

 

Refunds

When booking with CheckMyVacay all travel products comply with the individual airline, hotel, cruise line or travel provider’s Fare Rules and refunds can only occur in cases where the travel provider states that it is refundable.

 

All refund requests must be in writing and emailed to us at: [email protected] In the case that a refund is approved, we will refund back to the customer in accordance with the refund schedule posted on the tour or package

 

Cancellations are subject to the schedule provided on the tour, cruise, flight or package.

 

In some situations, where requested, we may be able to assist with obtaining a refund (either total or partial from the travel provider) where you change or cancel your booking. We will support applicable cases but cannot guarantee any success.

 

Refunds where applicable, can take up to 8 weeks to fully process and return funds to you, whereas, any approved special waivers may take up to 6 months for the airline to process, depending on their individual policies.

 

Passports & Visas

You are advised that all Travellers must have a valid passport for international travel and that many countries require at least 6 months validity from the date of return. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. The passenger accepts any and all responsibility in ensuring they have understood and prepared for all such requirements of their travel and accepts all consequences that may arise from failing to do so.

 

Any fines, penalties, payments, delays or expenditures incurred as a result of a Travellers documents not meeting the requirements of authorities will be their r sole responsibility (except to the extent caused by fault on our part) It is the Traveller’s responsibility to ensure they attain and have present all relevant visas that may be required on their travels.

 

If you require information regarding visas, passports and other travel document requirements for your trip, you are required to contact the relevant authority, consulate, embassy or other government body to obtain the required information directly. If at any stage you obtain such information from our website, our Guest Support Centre or any member of our staff, you understand and accept that this information is general in nature and is to be treated as such. It is your responsibility as a traveller to confirm and check the validity and accuracy of information provided to you.

 

If you are travelling to the United States, please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”).

 

Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa. In the event this happens, any penalties incurred will be the sole responsibility of the traveller.

 

Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.

 

If the traveller declines Travel Insurance, we will not be responsible in the event of any incidents pertaining to Travel Insurance Claims and will not be held responsible or accountable in any event.

 

Travel Advice

We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

 

Prices and bookings

All prices are subject to availability and can be withdrawn or varied without notice. The price and booking is only guaranteed once a Ticket is issued. Please note that prices displayed are subject to change by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes, airfare increases and errors in fare prices.

 

Payments & Fraud

We take your credit card security seriously. we take all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification and disclosure.

 

We may ask for you to verify your identity after you have received your receipt. Please ensure you look out for any follow-up emails or text messages. Should you receive a request for this additional identification information, a response must be received within the timeframe specified in the email, in order to issue your ticket for the price at which you purchased.

The receipt of any emails after the stated time frame may result in auto cancellation of your booking with no notice given. CheckMyVacay reserves the right to, at any stage, cancel a booking and refund monies back to the original form of payment, should we deem any transaction potentially fraudulent.

 

Third Party Surcharges

By selecting a credit or Visa/Mastercard debit card as a means of payment you confirm your agreement to the following conditions. If you make any payment by credit or debit card third-party supplier fees may apply, these will be displayed during the booking process on the payment page.

 

If payment for the Services was made to us by credit card, you agree that you will not seek to charge back your credit card payment. If you do charge back to your credit card for any reason where we had to pay an airline, hotel or other Travel Service Provider on your behalf (including but not limited to any double or duplicate booking made by you where we have suffered a loss as a result of this chargeback), we reserve the right to recover that debt from you directly or by handing this over to a debt collection agency and/or a lawyer for collection. You may also be liable for any legal or collection costs.

 

Missed Flights

We will not be responsible for any loss as a result of a missed flight, arriving at the incorrect airport or terminal, or denied boarding for any reason whatsoever, including but not limited to, arriving late, not having the required visas or under the influence of alcohol. It is your responsibility to be at the airport by check-in time and to have the correct visas required.

 

Some airlines will charge a ‘no show’ fee, if you do not arrive on time for the departure of your flight. If we receive a no-show charge from the airline, we will pass this charge on to you and you agree to be responsible for payment. To avoid no show charges, please ensure you cancel any flights you cannot or do not intend boarding, even if there is no refund. You can cancel with the airline directly online or by phone.

 

Missed Cruises

We will not be responsible for any loss as a result of a missed Cruise, arriving at the incorrect  terminal, or denied boarding for any reason whatsoever, including but not limited to, arriving late, not having the required visas or under the influence of alcohol. It is your responsibility to be at the Cruise Terminal by check-in time and to have the correct visas required.

 

Some cruise lines will charge a ‘no show’ fee, if you do not arrive on time for the siling. If we receive a no-show charge from the cruise line, we will pass this charge on to you and you agree to be responsible for payment. To avoid no show charges, please ensure you cancel any cruises you cannot or do not intend boarding, even if there is no refund.

 

Missed Tours

We will not be responsible for any loss as a result of a missed tour or activity , by not arriving on the date and time stated on your voucher  or arriving at the incorrect  location, or denied boarding for any reason whatsoever, including but not limited to, arriving late, or under the influence of alcohol. It is your responsibility to be at the Correct venue.

 

Schedule Changes

Airlines and cruise lines, reserve the right to change their scheduled service at any time, and departure times are not guaranteed. Schedule Changes are the sole responsibility of the traveller. Though we will endeavour to notify you of any such changes, there are times when we will not be advised. We will not be held accountable for schedule changes in the event you have not reconfirm your flights or cruises, at any stage. Travellers will assume total responsibility for any inconveniences caused by failure to check.

 

CheckMyVacay strongly recommends you always confirm the airline’s flight schedule a minimum 24 hours prior to departure.

 

Privacy

Please familiarise yourself with our Privacy Policy

 

Refunds

Please familiarise yourself with our Refund Policy stated on each tour or package. If no refund schedule is provided, then the Refund Policy shall be applied. Over 120 days to Departure the initial deposit, 120 days to departure 55% of total tour price, 80 days to departure 100% of tour price. The payment schedule is normally the same as the Refund Policy. Any payments made in advance of the payment schedule will be subject to the Refund Policy.

 

Complaints

We are committed to being responsive to the needs and concerns of our customers or potential customers and to resolving any issues as quickly as possible. Please familiarise yourself with CheckMyFares.com Complaints Handling Policy

 

Liability

To the extent permitted by law, neither CheckMyVacay’s nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

 

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010.